Return and Exchange Policy

Introduction
At Kilim Wholesale, we strive to ensure our customers are completely satisfied with their purchases. This policy outlines the procedures for returns and exchanges to help you navigate any issues with your order.

Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Return Window: You have 30 days from the date of receipt to initiate a return. To start a return, please contact us at [email protected] with your order number and reason for the return.
• Return Process: Once your return is approved, you will receive instructions on how to send the item back to us. Please note that you are responsible for the return shipping costs unless the item was defective or we made an error with your order.
• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

Exchanges

• Eligibility: Exchanges are only allowed for items that are defective, damaged, or incorrect. The item must be unused and in its original packaging.
• Exchange Process: To request an exchange, please contact us at [email protected] within 30 days of receiving your item. Provide your order number and details of the issue. If the exchange is approved, we will send you instructions on how to return the item and will ship the replacement once we receive the original item.
• Shipping Costs: We will cover the shipping costs for exchanges due to defects or errors on our part.

Non-Returnable Items
Certain items cannot be returned or exchanged, such as perishable goods, custom-made products, and items marked as final sale.

Changes to This Policy
We may update this return and exchange policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us
If you have any questions about this return and exchange policy, please contact us at [email protected].